AwaklySupport
Found a bug, missing a rule, or just want to say hi? We read every message.
Email us
The fastest way to reach us is by email at support@awakly.app. We aim to reply within two business days.
What to include
To help us help you faster, please include:
- Your Mac model and macOS version
- The Awakly version (Settings › About)
- What you were doing, and what happened instead
- If your Mac slept when it shouldn’t have, or stayed awake: what the drop-down said, and the other apps it listed
- A screenshot or screen recording, if you can
My Mac went to sleep during a session
Check the safety limits first. By default a session ends when the battery falls below 20%, and Settings › Automatic can keep your Mac awake only on the power adapter. Closing the lid sleeps a MacBook unless closed-lid mode is on (Awakly Pro, Settings › Closed Lid), and closed-lid mode has limits of its own: low battery, heat, a bag, and a time limit.
My Mac won’t go to sleep
Open the drop-down and look under the controls: it lists the other apps and system services keeping your Mac awake, even while Awakly is off. With Awakly Pro it names each one and says for how long; click an app to bring it forward.
Restoring Awakly Pro
Pro comes with your Apple Account. On another Mac, or after reinstalling, open Settings › Pro and click Restore Purchases.
Feature requests
We love hearing your ideas. Send them to support@awakly.app, and tell us a bit about the job you need your Mac awake for.